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  • STUDENTS, PARENTS & GUARDIANS
  • D11 STAFF

STUDENTS, PARENTS & GUARDIANS

MyPowerHub

MyPowerHub (MPH) is an all-in-one, user-friendly platform designed to keep families, students, and staff connected and informed. With a single sign-on, users can easily access grades, attendance, assignments, schedules, and important school communications—all in one place. MyPowerHub provides a seamless experience that strengthens the partnership between home and school.

While it is normal for some MPH links to take you to the PowerSchool Legacy Portal.  All your account settings and preferences should be set in MyPowerHub.

BUTTON THAT SAYS PARENT LOGIN MYPOWERHUB
BUTTON THAT SAYS STUDENTS LOGIN MYPOWERHUB
Students, parents & guardians will use their existing PowerSchool logins for MYPOWERHUB. 
If you need assistance logging in, contact your school for assistance, DO NOT ATTEMPT TO CREATE AN ACCOUNT.

MyPowerHub Parent Hub User Guide


SchoolMessenger

SchoolMessenger is the new system D11 uses to send families notification by emails, phone calls and/or texts. 

If you’ve previously received notifications from your school or the District (such as snow day alerts), no action is needed, your communications will continue as usual.

Families who are new to the District or do not yet have a Parent Portal login should contact their school for assistance in setting up a Parent Portal (MyPowerHub) account.

  • How can I set my SchoolMessenger notification preferences?

How can I set my SchoolMessenger notification preferences?

In MyPowerHub, you can manage your SchoolMessenger communication preferences and choose which SchoolMessenger alerts you will receive by text, email, or phone.
  • Open MyPowerHub on your computer or through the PowerSchool App (Access Code: XWBH).
  • Log in with your Parent Portal credentials. If you don’t have a login or need help, please contact your school.
  • Click the School Messenger Inbox Icon in the top right corner.
    Important: The communication preferences listed under your initials are for MyPowerHub only and do not affect your SchoolMessenger settings. 
    screenshot
  • Click on the Preferences Icon
    screenshot
  • Click on each of your contact methods (Phone, Text, Emails) and select your options for each message type.
    • Inclement weather announcements will always be sent as an emergency message.
    • By law, at least one phone number is required for Attendance Notifications
    • Weather alerts will not be sent by phone. However, be sure to enable your emergency message notifications, as they may be used for other important alerts.

screenshot

TIP: All D11 text messages sent through SchoolMessenger come from 67587.  Add this number to your contacts so it is not flagged as junk or spam.

FAQs

  • I’m installing the PowerSchool app on my phone.  What is the 4 digit District Code?
  • What do I see and do in MyPowerHub?
  • How do I set notification preferences in MyPowerHub?
  • How do I update the information you have on file for my student(s)?
  • Where do I find the Student Electronic Letter of Agreement?
  • What if I don’t have a PowerSchool Parent Portal (MyPowerHub) account?
  • What if I can’t remember my login for the PowerSchool PowerHub?
  • Can I log into SchoolMessenger?
  • I cannot find assessment/test scores in the Parent Portal. Where can I find them?
  • There are differences in the Schoology and PowerSchool gradebooks. Why are they different and which one is most up to date?
  • I cannot find the D11 Choice Application in the Parent Portal. Where can I find it?
  • What if I can't find the answer to my question here?

I’m installing the PowerSchool app on my phone.  What is the 4 digit District Code?

The D11 access code for the PowerSchool mobile app is  XWBH.  Additional Information on using the Mobile App.

What do I see and do in MyPowerHub?

FALL (Back to School)

  • Log into MyPowerHub 
  • Set your language and notification preferences
  • Complete all beginning-of-year forms
  • Review class schedules, teacher names, and room locations via the Schedule PowerTile

YEARLY

  • Use the Directory to find contact info for teachers, counselors, and the nurse’s office
  • Check the Grades PowerTile weekly to track progress early in the term
  • Monitor your student’s attendance data to catch patterns or concerns
  • Use the Assignments PowerTile to help your student plan homework or project time
  • Stay updated with any changes in schedule or events through Newsfeed and Bulletin
  • Use two-way messaging to communicate with teachers about academic or behavior concerns 

WINTER (Mid-year Check Ins)

  • Review end-of-term report cards or grades in the Grades PowerTile
  • Watch for announcements or forms related to course scheduling or school re-enrollment
  • Use the Assignments PowerTile to check on missing assignments, help plan for finals or projects due before winter break
  • Ensure lunch balances and fee payments are current before winter break
  • Stay updated with any changes in schedule or events through Newsfeed and Bulletin

SPRING (Preparation & Reflection)

  • Review final grades and attendance records for academic reflection
  • Confirm summer school or enrichment program registrations via posted links/forms
  • Watch the School Bulletin or News feed for updates on orientation or back-to-school dates
  • Use Custom Links to access information such as summer reading lists, district calendars, or school supply lists
  • Clear out any final fees and meal plan balances

 

How do I set notification preferences in MyPowerHub?

You can opt to receive an email notifications when a new calendar event is added, a newsfeed article is posted, or when a 2-way message is sent to you inside of MyPowerHub.* 

* This is different from the mass notifications sent from SchoolMessenger. Preferences set in MyPowerHub do not affect mass notifications send by the school or the District, such as snow day alerts. You will be sent an email from SchoolMessenger when a message is sent through SchoolMessenger. You can also receive a text message if you provided an SMS phone number inside of PowerSchool (contact your school if you need to add a text message number).
  • Log in to MyPowerHub

  • Click here initials in the upper right and click Communication Preferences

link to communication preferences in mypowerhub

 

  • Select your preferences.

Communication Preferences Screen

 

How do I update the information you have on file for my student(s)?

For the 2025-2026 school year you will verify/update the information we have on file for you and your student using MyPowerHub. This process replaces the paper forms formerly sent home at the beginning of each school year.

It is critical that these forms are completed so that the school has your student's most recent contact, medical and transportation information.

How do I get started?

  • Log in to your MyPowerHub account.
  • On the left-hand menu, click Forms, or scroll to the Forms pane and select Information Update 2025–2026
screen shot shows the forms menu in my power hub

 

Where do I find the Student Electronic Letter of Agreement?

FORM SECTION OF MY POWERHUB

Log in to your MyPowerHub account.

Expand the "Form" Section

Go through each section

You will find the Student Device Letter of Agreement under the Agreements section

Check Yes to confirm you have read and agree with the terms of the Agreement

Links to Full Agreement:

  • JS-E2 Student Electronic Device Letter Of Agreement

  • JS-E2 (Spanish) Spanish Carta De Acuerdo Sobre Los Dispositivos Electronicos Del Alumno

What if I don’t have a PowerSchool Parent Portal (MyPowerHub) account?

No problem! Just call your child’s school directly and they will set up your account for you and help update your contact and communication preferences.

What if I can’t remember my login for the PowerSchool PowerHub?

If the “Having trouble signing in?” link doesn’t help you recover your login, please contact your school for assistance.

Can I log into SchoolMessenger?

NO.

MyPowerHub is the only place parents, guardians, and students need to go to get all their information.  If you need to update your contact information, call your child's school. See the SchoolMessenger section above for details on how to set your SchoolMessenger preferences inside of MyPowerHub.

I cannot find assessment/test scores in the Parent Portal. Where can I find them?

Click here for instructions on how to access your student's CMAS test scores in PowerSchool. 

There are differences in the Schoology and PowerSchool gradebooks. Why are they different and which one is most up to date?

Although teachers typically sync Schoology assignments and grades to PowerSchool, there are a number of reasons why they may have different grades/course percentages. 

  • First and most common scenario: teachers must manually sync grades from Schoology to the PowerTeacher Pro gradebook.  If teachers record grades in Schoology, but do not sync them to the gradebook, you may see discrepancies. 
  • Another possibility is that teachers may have updated grades in PowerTeacher Pro but not in Schoology.  Since grades are not passed from the student information system to Schoology, teachers will need to manually update grades in Schoology if they make changes in the PowerTeacher Pro gradebook.
  • Another scenario is that you may see what appear to be missing assignments in either Schoology or the gradebook.  These differences may reflect the way teachers are using the system: teachers may have assignments in Schoology that don’t appear in the gradebook, or vice versa.
  • And, yes, there are other scenarios, but the bottom line is that the PowerTeacher Pro gradebook is the “source of truth” for transcripts and report cards.  If you see discrepancies, please reach out to the appropriate teacher(s) to ensure you have the most accurate, up-to-date information for your student(s).

I cannot find the D11 Choice Application in the Parent Portal. Where can I find it?

Follow these steps to access the Choice Application:

  1. Go to the D11 Enrollment website and click Choice of the left side navigation.
  2. Click on the Choice Open Enrollment Application link .
  3. Sign in or create a new enrollment account. **** Note: This is different than your Parent Portal account. ****

What if I can't find the answer to my question here?

Click the “Contact Us” tab on the side of this page.

  • Use the Chat tab to quickly find answers.

  • Use the Email tab to submit questions about PowerSchool, SchoolMessenger, MyPowerHub, or Enrollment.

  • You can also use this FORM  to submit your questions

D11 STAFF

To receive text and phone notifications from SchoolMessenger (which is replacing the D11 Loop), D11 staff must download the SM Home app or create an account on the SchoolMessenger Home webpage. This is optional. If you choose not to use the app you will only receive notification in your District email, including Snow Day alerts.

👉 Instruction on how to download the app and set your preference.

MYPOWERHUB

MyPowerHub is view into PowerSchool that makes it easier for our families to access grades, attendance, assignments, schedules, and important school communications—all in one place. 

In addition, MyPowerHub offers two-way messaging. Teachers and Principals can message their students inside of MyPowerHub and students and families will receive these messages inside of MyPowerHub only. Not on their phone's native text app or email.  

If you have any questions about MyPowerHub, contact your school's LTE.

Button to log into mypowerhub as a staff member

MyPowerHub Educator Hub User Guide

APPS

  • SM Home – Sign up for text alerts and view messages you’ve received.
  • SM Sender – Send messages from your phone when you’re away from your computer. (Replaces the BBCOMHQ app, but without the directory feature.)
  • PowerSchool – Opens MyPowerHub for parents.
Search your app store for these apps.
If you have a D11 issued iphone, look in Self Service. 
CHALKBOARD THAT SAYS STAFF TRAINING RECORDINGS

 

POWERSCHOOL

TeacherPortal
Admin Users Portal

 

SCHOOLMESSENGER

SchoolMessenger is our new communication platform replacing the D11 Loop.

It integrates with our SIS, PowerSchool so contact details update nightly.

If you previously used the D11 Loop to send mass notifications, you will now use SchoolMessenger instead. If you do not have access to send messages through SchoolMessenger but you could in the D11 Loop, put in a HappyFox ticket.

BUTTON THAT schoolmessenger login

 

 

SCHOOL STAFF IS THE FIRST LINE OF SUPPORT FOR PARENTS 
NEEDING ASSISTANCE WITH THEIR POWERSCHOOL ACCOUNT.

All school staff should first reach out to their LTE for assistance with PowerSchool

If the LTE needs assistance with using SchoolMessenger they can contact the D11 Engagement Team.

List of SchoolMessenger Supports

 

If the LTE needs support with MyPowerHub, they should contact their assigned Learning Support Specialist.

List of LSS school assignments

 

FAQs

  • How do I explain MyPowerHub access to parents?
  • Do parents log in to SchoolMessenger?
  • Why can't l log into SchoolMessenger? Who has permissions to send messasges?
  • Will I continue to receive snow day notifications sent to D11 Staff?
  • What is the difference between messaging in MyPowerHub and SchoolMessenger?
  • What happened to the community members who subscribed in the D11 Loop to receive news from our school?
  • Checking Contact Info: A parent calls and says they didn't receive your message. What do you do?
  • Who updates the parent contact information?
  • Can teachers/schools text students in SchoolMessenger?
  • How do parents opt in to receive text messages from SchoolMessenger?
  • What if parents have SchoolMessenger, PowerSchool, or MyPowerHub issues?
  • How do I access SchoolMessenger and MyPowerHub?
  • Is there training available?

How do I explain MyPowerHub access to parents?

Parents must have a PowerSchool Parent Portal account, created by the school, to access MyPowerHub. Principals and teachers may post updates and send two-way in-app messages. Parents will also see school updates, grades, attendance, and SchoolMessenger emails in their feed.

Do parents log in to SchoolMessenger?

NO.

MyPowerHub is the only place parents, guardians, and students need to go to get all their information.  Schools will assist in updating contact information in the SIS for families.

Why can't l log into SchoolMessenger? Who has permissions to send messasges?

Permissions to send messages is limited to Principals, Assistant Principals, Front Office Admin Assistants, LTE's, Counselors, Community Liaisons and Teachers. If you are in one of those groups but cannot login, contact the PowerSchoool Support team at 520-2304.

Please note: Community Liaisons and GT teachers will not have class rosters and must create their own family contact lists.

Will I continue to receive snow day notifications sent to D11 Staff?

You will continue to receive notifications to your D11 Email inbox.  If you want to receive phone calls and text messages, D11 staff who aren't also D11 parents, must download the SM Home app. This is optional. Instructions are linked at the top of this page. 

What is the difference between messaging in MyPowerHub and SchoolMessenger?

MyPowerHub is 2-way messaging between you and your students and families.  Messages are delivered to the student and/or guardians in MyPowerHub only, NOT in their text messaging app on their phones. They can set notification preferences in MPH to send them an email whenever a new message has been sent to them.

SchoolMessenger is replacing the D11 Loop for our mass notifications.  Use this when you want to send one-way bulk messages via text, phone, and/or email. 

What happened to the community members who subscribed in the D11 Loop to receive news from our school?

Community Members who were subscribed in the D11 Loop were all sent an email inviting them to subscribe in School Messenger using this form.

Checking Contact Info: A parent calls and says they didn't receive your message. What do you do?

A parent calls and says they didn't receive your message. What do you do?

Log into School Messenger

Click the Reports Tab

Click Contact History in the Individual column

how to find the contact history report

You can look up the parent by

  • Their student’s ID number
  • Their Phone Number or
  • Their Email address

Select the number of days you wish to search (as a default it looks at the last 30 days)

Contact History Report Screen

You can select future filters or just go to the bottom and click View Report

You will then see the entire contact history for that Contact including the name of the message, who sent it, when it was sent and the results (the opened the, they answered the phone, etc).

Contact History Table

 

Who updates the parent contact information?

All SchoolMessenger data comes directly from PowerSchool SIS. If parents need to update their email, phone number, or add a text number, the school must update this information for them. Parents cannot do this on their own.

Can teachers/schools text students in SchoolMessenger?

No. Students cannot create SchoolMessenger accounts or provide their own cell numbers. Schools must not text students directly. All student communication must happen through MyPowerHub.

How do parents opt in to receive text messages from SchoolMessenger?

If parents have an SMS number in the SIS they can easily opt in to text messaging by texting YES to 67587.

To add an SMS number, parents must call the school. Parents can then go into MyPowerHub and set their communication preference.

Notes:

  1. For parents to receive Snow Day alerts by text, they must ensure they opt into SMS for Emergency Messages.
  2. By law, parents cannot opt out of attendance notifications by phone.

What if parents have SchoolMessenger, PowerSchool, or MyPowerHub issues?

If parents have issues with SchoolMessenger, PowerSchool, or MyPowerHub, please do not direct them to central administration. Schools should resolve the issue or escalate it through a Happy Fox ticket. Parents should never be left to “figure it out” on their own.

How do I access SchoolMessenger and MyPowerHub?

SchoolMessenger can be accessed through the Employee Resources tab on d11.org, through PowerSchool SIS (fix pending), or directly at at this link. MyPowerHub is available through the PowerSchool SIS.

Is there training available?

Yes. There are training videos and how-to documents on this secure page.

If you would like someone to come to your school and do an in-person training on how to use SchoolMessenger and/or MyPowerHub, contact Patricia.Clikeman@d11.org.

Exclamation point inside of a red triangle.

For information regarding PowerSchool's December 2024 security incident, visit the PowerSchool Cybersecurity Incident web page.

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