- Colorado Springs School District 11
- Contracted Car Service
Contracted Car Service
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Due to the severe driver shortage, District 11 expanded the use of contracted car services. The use of contracted car services helps to ensure all eligible students have transportation to school. Areas outside of the main bus route have been designated as contracted zones. Transportation will determine which students will be placed with contractors based on operational efficiencies. We appreciate your support and understanding.
FAQ
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How do I know if my address is in a Contracted Zone?
Stop information for the new school year can be found HERE. Areas indicated by “Contract Zone” in the stop description will be serviced by cars.
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How do I schedule transportation if I am in a contract zone?
Our Transportation Specialist, Liz Woods, will help schedule your transportation. She can be reached via email at Elizabeth.Woods@d11.org
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Are contracted drivers required to pass a background check?
Yes. All drivers contracted through D11 are required to pass a background check.
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The car goes right by my house, why can’t you stop in front of my house?
Change of stop assignments are not allowed for personal preferences such as, but not limited to, the proximity of the stop to your residence, your ability to see your child at the stop, the fact that the vehicle goes past your house to get to the stop, the lack of sidewalks, that it is dark outside, or to get to your residence sooner/later. It is parent/guardian responsibility to ensure the safety of your children while walking to and from the stop, and while waiting at the stop.
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Can I request transportation for my student in a contracted car rather than ride the bus?
You cannot request a contracted car in lieu of a school bus. Transportation will determine which students will be placed with contractors based on operational efficiencies. This mode of transportation is significantly more expensive but helps get all eligible students to school in a timelier manner.
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If I apply for Space Available transportation, might my student be placed in a contracted car service?
No. Due to the cost associated with the car service, only transportation eligible students will be placed in contracted cars.
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Why won’t the driver stop at my house instead of a designated stop location when my student is the only one in the car?
Contracted car service stops are designed to take the pressure off regular bus routes. Stops are located to service eligible students in the area that could apply to ride in the car in the future.
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Will the driver always be the same?
For most rides, the driver will be the same, but there is no guarantee. Substitute drivers are common, even with school buses.
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Why do I need to cancel the ride if my student won’t need transportation?
Most rides need to be canceled 8 hours before the ride is to take place. Some vendors will provide an app that will allow you to easily cancel rides when not needed. Your help saves tax dollars that can be used for other programs.
